Refund policy

Returns & Refunds

We want you to be happy with your Yōki pieces. If something isn't right, here's how we'll sort it out.

Return window

You can request a return within 7 days of delivery. To be eligible, items must be unused, unwashed, and returned in their original packaging with all pieces of a set included.

Damaged or defective on arrival

Rice husk essentials are sturdy, but transit is transit. If your order arrives damaged or defective, tell us within 48 hours of delivery and include photographs of the item and the outer packaging. We will arrange a replacement or a full refund, including any shipping you paid, at no cost to you.

Items that cannot be returned

• Laser-etched items. Etching is permanent and made to order, so etched pieces cannot be returned or exchanged unless they arrive damaged or defective.
• Items that have been used or washed.
• Items returned without their original packaging or with pieces of a set missing.

Who pays return shipping

• Damaged, defective, or wrong item sent: we pay. We'll arrange the pickup.
• Change of mind: return shipping is at your cost, and the original shipping charge is not refunded.

How to start a return

Email us at support@theyokistore.in or call +91 80562 03528 with your order number and, if the item is damaged, photographs. We'll confirm the return and tell you where to send it.

Refunds

Once we receive and inspect the returned item, we'll approve or decline the refund and let you know. Approved refunds are issued to your original payment method within 5 to 7 business days of approval. Depending on your bank or card issuer, it can take a few more days to appear on your statement.

Exchanges

The quickest way to exchange is to return the original item for a refund and place a new order for the piece or colour you want.

Cancellations

You can cancel an order any time before it is dispatched — contact us and we'll refund it in full. Once an order has been dispatched, please use the returns process above.