Shipping policy

Shipping & Delivery

We ship across India from our location in Bengaluru.

Shipping charges

Destination	Charge	Free shipping
Within Bengaluru	₹49	Free on orders of ₹799 and above
Rest of India	₹99	Free on orders of ₹2,499 and above

The exact charge for your address is shown at checkout before you pay. Duties and taxes are included in our listed prices.

Dispatch time

Orders are dispatched within 2 to 3 business days of being placed. Business days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or a holiday are processed the next business day.

Delivery time

We deliver within 7 working days of your order being placed, anywhere in India. Working days are Monday to Saturday, excluding public holidays.

This is our standard timeline rather than a guarantee — weather, regional holidays and courier delays can occasionally push it out. If your order passes 7 working days, contact us and we will chase the courier for you.

Tracking

You'll receive tracking details by email once your order is dispatched. If you haven't received them within 4 business days of ordering, email us at support@theyokistore.in or call +91 80562 03528.

Incorrect addresses and failed deliveries

Please double-check your delivery address and phone number at checkout — couriers in India rely on the phone number to complete delivery. If a parcel is returned to us because the address was incomplete or nobody was reachable, we'll contact you to arrange redelivery at the applicable shipping charge.

Damaged in transit

If your parcel arrives damaged, tell us within 48 hours with photographs of the item and the outer packaging. See our Refund Policy for how we resolve it.